Shipping & Returns
Shipping
[Vul hier je definitieve verzendgebieden, levertijden en tarieven in zodra je leverancier bevestigd is. Zet hier géén schattingen neer die je niet kunt waarmaken — te optimistische levertijden zijn de grootste bron van klantklachten in e-commerce.]
- Regions: [regions]
- Delivery time: [days]
- Cost: [rate] — free above [threshold]
- Tracking: sent by email as soon as the parcel is scanned
Returns
You have 30 days from delivery to return anything that isn't right. Items need to be in resellable condition — tried on indoors is fine, a muddy hike is not.
If it doesn't fit
That's not a return, it's an exchange, and it's free. See the fit guarantee: we send the correct size and a prepaid label for the original. One free exchange per item; if the second size is also wrong we refund you in full, because at that point the problem is ours.
If you changed your mind
Also fine within 30 days. Return shipping is at your own cost unless the item was faulty or we sent the wrong thing.
What we can't take back
- Opened consumables — shampoo, paw balm, ear cleaner
- Items that have been used outdoors or washed
- Anything damaged by use rather than by us
How to start
Email hello@nala-paws.com with your order number and what's wrong. Please include your dog's measurements if it's a fit issue — it's how we make sure the replacement is right.
Faulty items
If something fails in normal use, tell us. Gear that carries a dog's weight is safety equipment, and we want to know immediately if a buckle, strap or stitch gives way — both to replace it for you and to take it up with the supplier.